Question 1

What areas does Lyra Care service?

Accepted Answer

Lyra Care provides NDIS support across Western Sydney, NSW, including surrounding suburbs.

Question 2

What supports does Lyra Care provide?

Accepted Answer

Lyra Care provides Personal Care & Daily Living Support, Household Assistance, Community Participation, Transport & Travel Assistance, Life Skills Development, and Group & Centre-Based Activities.

Question 3

Who can access support from Lyra Care?

Accepted Answer

Any NDIS participant living in or around Western Sydney whose plan includes relevant Core or Capacity Building supports can access Lyra Care's services.

Question 4

How do I make a referral?

Accepted Answer

You can make a referral yourself, on behalf of a family member, or through a support coordinator or plan manager using the referral forms on our How to Access Support page.

Question 5

Can plan-managed and self-managed participants use Lyra Care?

Accepted Answer

Yes. Lyra Care works with self-managed, plan-managed, and agency-managed NDIS participants.

Question 6

What happens after I make an enquiry?

Accepted Answer

Our team reviews your enquiry, reaches out for a friendly conversation about your needs and goals, and works with you to start support as soon as you're ready.

Question 7

How do I give feedback or make a complaint?

Accepted Answer

You can share feedback or raise a complaint directly with our team, or escalate to the NDIS Quality and Safeguards Commission. Full details are on our Complaints & Feedback page.

Question 8

Does Lyra Care support people from culturally and linguistically diverse backgrounds?

Accepted Answer

Yes. We support the diversity of Western Sydney and can arrange interpreters through TIS National where needed.

Frequently Asked Questions

What areas does Lyra Care service?+

What supports does Lyra Care provide?+

Who can access support from Lyra Care?+

How do I make a referral?+

Can plan-managed and self-managed participants use Lyra Care?+

What happens after I make an enquiry?+

How do I give feedback or make a complaint?+

Does Lyra Care support people from culturally and linguistically diverse backgrounds?+